Customer Care Assistant - Work from home

Job Description:

We are looking for a dynamic and adaptable Customer Care Assistant to join our team at VF. This part-time position allows you to work from the comfort of your own home, providing support to our customers in Lausanne, Vaud, Switzerland.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely manner - Resolve customer complaints and issues with a focus on problem-solving and negotiation skills - Provide product information and assistance with orders and returns - Maintain a high level of customer satisfaction and loyalty - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Excellent communication skills and a dedicated work ethic - Ability to adapt to changing priorities and work independently - Strong problem-solving skills and negotiation abilities - No prior experience required, but a willingness to learn and grow in the role

Personality Traits: - Adaptable to changing situations and priorities - Dedicated to providing excellent customer service

Soft Skills: - Strong negotiation skills to handle customer complaints and resolutions - Problem-solving abilities to address customer inquiries and issues effectively

Benefits: - Free accommodation for remote work - Life insurance coverage - Visa sponsorship opportunities

Working Environment: - Thrive in an environment that embraces and navigates change seamlessly

Equal Opportunity Statement: VF is an equal opportunity employer and encourages applications from individuals of all backgrounds, genders, and abilities.

Deadline to apply: May 18, 2024

If you are looking to start your career in customer care and have a passion for providing excellent service, apply now to join our team at VF as a Customer Care Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.