Customer Care Assistant - Work from home

Job Description:

Avon Products is seeking a passionate and driven Customer Care Assistant to join our team on a part-time basis with the opportunity to work from home. As a Customer Care Assistant, you will be responsible for providing exceptional customer service to our clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with placing orders, tracking shipments, and processing returns. 3. Troubleshoot and resolve customer complaints and issues effectively. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Collaborate with internal teams to escalate and resolve complex customer cases. 6. Continuously strive to improve customer satisfaction and loyalty through proactive communication and service.

Requirements: 1. Minimum of 4 years of experience in a customer service role. 2. Strong communication skills and ability to adapt to different communication channels. 3. Creativity in problem-solving and negotiating resolutions with customers. 4. Ability to work independently and manage time effectively in a remote work environment. 5. High school diploma or equivalent required; associate degree preferred. 6. Passion for providing exceptional customer service and enhancing the customer experience.

Personality traits: - Passionate about customer service and helping others. - Driven to exceed expectations and deliver results.

Soft skills: - Creativity in finding solutions to customer issues. - Negotiation skills to resolve conflicts and reach mutually satisfactory outcomes.

Benefits: - Paid Time Off (PTO) for part-time employees. - Remote work flexibility to work from the comfort of your own home. - Employee discounts on Avon Products.

Working environment: At Avon Products, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where every team member can thrive.

Equal opportunity statement: Avon Products is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 18, 2024

If you are passionate about providing exceptional customer service and are looking for a part-time remote opportunity with a flexible schedule, we encourage you to apply to join our team at Avon Products as a Customer Care Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.