Customer Care Associate - Work from home

Richemont is seeking a Customer Care Associate to join our team, working remotely from home in Bern, Kanton Bern, CH. As an Associate Level position, we require a minimum of 3 years of experience in customer service or a related field. The ideal candidate will be reliable and resourceful, with strong project management skills and the ability to adapt to changing situations.

Responsibilities: - Providing exceptional customer care through phone calls, emails, and live chat - Resolving customer inquiries and issues in a timely and professional manner - Collaborating with other team members to ensure customer satisfaction - Maintaining accurate customer records and data in the company's CRM system - Participating in ongoing training and development to improve customer service skills

Requirements: - 3+ years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong project management skills and ability to prioritize tasks - Ability to work independently and as part of a team in a remote environment - Proficiency in Microsoft Office applications and CRM systems - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Travel opportunities for top performers - Company transportation for in-person meetings or training sessions - Profit sharing for all employees based on company performance - Working environment that recognizes and rewards employees based on performance and merit

Equal Opportunity Statement: Richemont is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to diversity and inclusion in all aspects of our company.

Deadline to apply: June 7, 2024. Apply now to join our team as a Customer Care Associate and contribute to providing exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.