Remote Customer Care Manager

Job Description:

Sunrise Communications AG is currently seeking a Remote Customer Care Manager to join our team in Geneva, Kanton Genf. This part-time position is ideal for a candidate with mid-to-senior level experience in customer care management, with at least 8 years of relevant experience.

Responsibilities: 1. Manage a team of remote customer care representatives, providing guidance and support to ensure exceptional customer service. 2. Develop and implement customer care strategies to improve customer satisfaction and retention. 3. Monitor customer care performance metrics, analyze data, and make recommendations for improvements. 4. Handle escalated customer inquiries and complaints in a professional and timely manner. 5. Collaborate with other departments to address customer care issues and drive customer-focused initiatives. 6. Develop training programs for customer care representatives to enhance their skills and knowledge. 7. Stay up-to-date on industry trends and best practices in customer care management. 8. Provide regular reports to senior management on customer care performance and initiatives.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in customer care management, with at least 8 years of experience. 3. Strong leadership skills with the ability to motivate and inspire a remote team. 4. Excellent communication and interpersonal skills. 5. Adaptable and dedicated personality traits. 6. Strong negotiation skills and the ability to resolve customer issues effectively. 7. Proficiency in customer care software and tools. 8. Ability to work independently and remotely.

Benefits: 1. Retirement plan 2. Vision insurance 3. Parental leave

Working Environment: Join a company that pioneers change and sets industry benchmarks. As a Remote Customer Care Manager at Sunrise Communications AG, you will have the opportunity to make a meaningful impact on our customers' experience.

Equal Opportunity Statement: Sunrise Communications AG is an equal opportunity employer and encourages applicants from all backgrounds to apply.

Deadline to apply: 2024-05-16

We look forward to receiving your application for the Remote Customer Care Manager position at Sunrise Communications AG.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.