Remote Customer Care Manager

Job Description:

We are looking for a Remote Customer Care Manager to join our team at L-3 Communications in Bern, Kanton Bern, CH. This position will be part-time and at a mid-to-senior level, requiring a minimum of 8 years of experience in customer care or a related field.

Responsibilities: - Manage a team of remote customer care representatives, ensuring that they provide exceptional customer service and support - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and issues, working to resolve them in a timely and efficient manner - Monitor key performance indicators and metrics to track team performance and identify areas for improvement - Collaborate with internal teams to ensure a seamless customer experience across all touchpoints - Conduct regular training and coaching sessions with team members to enhance their skills and knowledge - Stay up-to-date on industry trends and best practices in customer care to continuously improve processes

Requirements: - 8 years of experience in customer care or a related field - Strong leadership and management skills - Excellent communication and interpersonal skills - Ability to work effectively in a remote setting - Strong problem-solving and decision-making abilities - Hardworking and dedicated attitude - Innovative mindset - Bachelor's degree in business administration or a related field is preferred

Benefits: - Paid overtime - Free accommodation for remote work - Dental insurance - Opportunities for professional growth and development

Working Environment: At L-3 Communications, we are dedicated to understanding and exceeding customer expectations. Our team is committed to delivering high-quality customer care services and creating a positive experience for all our clients.

Equal Opportunity Statement: L-3 Communications is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.