Remote Customer Care Manager

Job Description:

We are looking for a Remote Customer Care Manager to join our team at Richemont. As a Mid-to-Senior Level position requiring at least 7 years of experience, you will be responsible for managing the customer service operations remotely from Lausanne, Vaud, Switzerland on a part-time basis.

Responsibilities: - Oversee a team of customer care representatives and ensure high-quality service delivery - Develop and implement customer service policies and procedures - Monitor customer satisfaction levels and address any issues or complaints - Train and coach team members to improve performance and achieve targets - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Keep abreast of industry trends and best practices in customer care

Requirements: - Independent and driven personality traits - Excellent communication skills to interact effectively with customers and team members - Strong time management skills to prioritize tasks and meet deadlines - Proven experience in a customer service management role - Proficiency in CRM software and other relevant tools - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Travel & spending expenses covered - Profit sharing opportunities - Company-provided equipment for remote work

Working Environment: At Richemont, we value creativity and innovation. Our culture encourages fresh ideas and inventive solutions to better serve our customers. As a Remote Customer Care Manager, you will have the freedom to explore new approaches while maintaining high standards of service excellence.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: Richemont is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.