Remote Customer Care Manager

Job Description:

Cincinnati Financial is seeking a part-time Remote Customer Care Manager to join our team in Basel, Kanton Basel Landschaft, CH. As a Remote Customer Care Manager, you will be responsible for overseeing a team of customer care representatives who work remotely to provide exceptional customer service to our clients. This role requires a minimum of 5 years of experience in customer service or a related field.

Responsibilities: - Manage and oversee a team of remote customer care representatives - Monitor and analyze team performance metrics to ensure goals are being met - Provide coaching and support to team members to help them achieve their full potential - Handle escalated customer inquiries and resolve issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service - Implement training programs to improve team performance and customer satisfaction

Requirements: - Minimum of 5 years of experience in customer service or a related field - Resourceful and confident personality traits - Strong emotional intelligence and planning skills - Excellent communication and leadership abilities - Ability to work well in a remote team environment - Proficiency in Microsoft Office and customer relationship management software - Bachelor's degree in business or a related field preferred

Benefits: - Training and professional development opportunities - Company transportation for business-related travel - Employee discounts on company products and services

Working Environment: At Cincinnati Financial, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the highest level of customer care while fostering a culture of teamwork and innovation.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Cincinnati Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.