fr2,900 - 4,200 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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We are looking for a reliable and driven Customer Care Manager to join our team at Marathon Petroleum in Lausanne, Vaud, CH. As an Associate Level position, the ideal candidate should have at least 5 years of experience in a similar role.
Responsibilities: - Manage a team of customer care representatives to ensure excellent customer service - Develop and implement proactive customer care strategies to enhance customer satisfaction and retention - Handle escalated customer inquiries and provide resolutions in a timely and efficient manner - Monitor and analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to streamline processes and enhance the overall customer experience - Train and mentor customer care staff to maintain high standards of service - Stay informed about industry trends and best practices in customer care
Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management - Excellent communication and interpersonal skills - Strong leadership abilities and a customer-oriented mindset - Creativity in problem-solving and a cooperative attitude towards teamwork
Benefits: - Paid overtime - Vision insurance - Travel opportunities
Working Environment: At Marathon Petroleum, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to providing top-notch customer care while fostering a collaborative and dynamic work environment.
Deadline to apply: 2024-06-23
Equal Opportunity Statement: Marathon Petroleum is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
How to apply:
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