Customer Care Manager

Job Description:

Tech Data is seeking a part-time Customer Care Manager to join our team in Basel, Kanton Basel Landschaft, CH. The ideal candidate will have at least 7 years of experience in a customer service or customer care role, with a track record of success in managing customer relationships and exceeding expectations. As a Customer Care Manager, you will be responsible for ensuring the highest level of customer satisfaction through effective communication, problem-solving, and relationship-building.

Responsibilities: - Manage a team of customer care representatives to deliver exceptional service to our clients - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Handle escalated customer issues and complaints in a professional and timely manner - Train and mentor customer care team members to enhance their skills and performance - Maintain accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in customer care

Requirements: - 7+ years of experience in a customer service or customer care role - Strong organizational and leadership skills - Excellent communication and interpersonal abilities - Energetic and resourceful personality - Ability to research and analyze customer data to drive decision-making - Experience with CRM software and other customer service tools - Bachelor's degree in business administration or a related field (preferred)

Benefits: - Employee discounts on Tech Data products - Gym membership reimbursement - Medical coverage for employees and their families - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Tech Data is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-29

If you meet the qualifications and are excited about the opportunity to join a dynamic team in a fast-paced environment, we encourage you to apply for the Customer Care Manager position at Tech Data.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.