Customer Care Manager

Job Description:

As a Customer Care Manager at Burlington Stores in Zurich, Kanton Zurich, CH, you will be responsible for overseeing and managing all aspects of customer care to ensure a positive shopping experience for our customers. This part-time position at the Associate Level requires at least 5 years of experience in customer service or a related field.

Responsibilities: - Lead a team of customer care associates to provide excellent service to customers - Develop and implement customer care policies and procedures - Monitor customer feedback and implement improvements as needed - Handle escalated customer inquiries and complaints in a timely and professional manner - Train and coach customer care associates on best practices and techniques - Collaborate with other departments to ensure a seamless customer experience - Analyze data and metrics to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices in customer care

Requirements: - Reliable and energetic personality traits - Adaptability and problem-solving soft skills - Excellent communication and interpersonal skills - Strong leadership and management skills - Ability to work well under pressure and in a fast-paced environment - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Paid Time Off (PTO) - Free accommodation - Profit sharing - Opportunity for career growth and advancement

Working Environment: At Burlington Stores, we promote work-life balance and employee well-being. We believe in fostering a positive and inclusive work environment where employees feel valued and supported in their roles.

Equal Opportunity Statement: Burlington Stores is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to Apply: July 15, 2024

We look forward to receiving your application and considering you for the Customer Care Manager position at Burlington Stores.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.