Remote Customer Care Manager

Job Description:

We are seeking a remote Customer Care Manager to join our team at L-3 Communications in Zurich, Switzerland. As a part-time role with a mid-to-senior level of seniority, this position requires at least 7 years of experience in a customer care or related field. The ideal candidate will be hardworking, independent, innovative, and skilled in negotiation.

Responsibilities: 1. Manage a team of remote customer care representatives to ensure excellent service delivery to our clients. 2. Develop and implement strategies to improve customer satisfaction and retention rates. 3. Analyze customer feedback and data to identify areas for improvement and implement necessary changes. 4. Coordinate with other departments to address customer issues and ensure timely resolution. 5. Oversee the development of customer care policies and procedures to streamline operations. 6. Provide regular reports and updates to senior management on customer care performance and key metrics. 7. Stay up-to-date on industry trends and best practices in customer care to continuously improve processes.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in customer care management, with a minimum of 7 years in a similar role. 3. Excellent communication and interpersonal skills. 4. Strong leadership abilities and the ability to motivate and inspire a remote team. 5. Proficiency in CRM software and other customer care tools. 6. Ability to work independently and make strategic decisions to improve customer satisfaction. 7. Willingness to travel occasionally for team meetings and conferences.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Remote work flexibility to accommodate personal and professional obligations. 3. Travel and spending expenses covered for team meetings and conferences. 4. Opportunity to work in a supportive and innovative environment that encourages creativity and growth.

Equal Opportunity Statement: L-3 Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: July 12, 2024

If you meet the requirements and are interested in joining our team as a remote Customer Care Manager, we encourage you to apply before the deadline. We look forward to receiving your application and potentially welcoming you to our team at L-3 Communications in Zurich.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.