Remote Customer Care Manager

Job Description:

United Technologies is seeking a Remote Customer Care Manager to join our team in Bern, Kanton Bern, CH on a part-time basis. As a Mid-to-Senior Level professional with at least 7 years of experience in customer care management, you will play a key role in driving customer satisfaction and loyalty.

Responsibilities: - Manage a team of remote customer care representatives, providing guidance and support to ensure exceptional service delivery - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer feedback and address any concerns or issues in a timely and effective manner - Collaborate with cross-functional teams to drive continuous improvement in customer care processes - Analyze data and metrics to identify trends and opportunities for enhancement of customer care operations - Lead by example, demonstrating dedication, energy, and a passion for delivering exceptional customer service - Cultivate a team culture that values leadership, attention to detail, and continuous learning - Collaborate with HR to recruit, onboard, and train new team members - Uphold company policies and procedures, ensuring compliance at all times

Requirements: - 7+ years of experience in customer care management - Proven track record of delivering exceptional customer service and driving customer satisfaction - Strong leadership skills with the ability to motivate and inspire a remote team - High attention to detail and ability to multitask in a fast-paced environment - Excellent communication and interpersonal skills - Proficiency in CRM systems and other customer care tools - Dedicated and energetic personality, with a commitment to excellence - Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits: - Gym membership - Vision insurance - Visa sponsorship

Equal Opportunity Statement: United Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.