Customer Care Manager - Work from home

Job Description:

We are seeking a highly motivated and experienced Customer Care Manager to join our team at Rockwell Collins. As a Customer Care Manager, you will be responsible for providing exceptional customer service and support to our clients while working from the comfort of your own home. This is a part-time position at the Associate Level, with a requirement of at least 5 years of experience in customer care or a related field.

Responsibilities: - Manage a portfolio of clients and ensure their satisfaction with our products and services - Answer customer inquiries and provide assistance via phone, email, and chat - Resolve customer complaints and issues in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve overall customer satisfaction - Monitor customer feedback and implement improvements based on their suggestions - Stay up-to-date on product knowledge and industry trends to better serve our clients - Participate in training and development programs to enhance your skills and abilities

Requirements: - Proven experience in a customer care role, with a minimum of 5 years of relevant experience - Excellent communication skills, both verbal and written - Strong problem-solving abilities and critical thinking skills - Ability to work independently and adapt to changing priorities - Proficiency in Microsoft Office and other customer service software - Driven and energetic personality with a strong desire to help others - Ability to work remotely and manage your time effectively - Bachelor's degree in a relevant field is preferred

Benefits: - Medical coverage for you and your family - Remote work flexibility with the option to work from home - Free accommodation for company-related travel - Opportunities for career development and advancement within the company

Working Environment: At Rockwell Collins, we are committed to promoting equality and fairness for all employees. We believe in creating a supportive and inclusive working environment where everyone has the opportunity to succeed and grow in their careers.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Rockwell Collins is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for our open positions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.