Customer Care Manager - Work from home

Job Description:

Fluor is seeking a Customer Care Manager to join our team on a part-time basis, working remotely from home in Bern, Kanton Bern, CH. As a mid-to-senior level professional with at least 8 years of experience in customer care or a related field, you will play a crucial role in ensuring our customers receive the highest level of service and support.

Responsibilities: - Manage a team of customer care representatives, providing guidance, training, and support to ensure customer satisfaction - Develop and implement customer care strategies to improve customer experience and drive loyalty - Handle escalated customer inquiries and issues, resolving them in a timely and efficient manner - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Monitor key performance metrics, such as customer satisfaction scores and response times, to track progress and make data-driven decisions - Stay up-to-date on industry trends and best practices in customer care to continuously improve our processes

Requirements: - Bachelor's degree in business administration or a related field - 8+ years of experience in customer care or a similar role - Strong leadership skills with the ability to motivate and inspire a team - Passionate about delivering exceptional customer service - Adaptable to changing priorities and able to work well under pressure - Excellent communication and interpersonal skills - Persuasion skills to influence customer behavior and drive desired outcomes - Attention to detail to ensure accuracy in all customer interactions

Benefits: - Disability insurance - Remote work flexibility - Dental insurance

Working Environment: At Fluor, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the world through our work and our values.

Equal Opportunity Statement: Fluor is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered to succeed. Apply by 2024-06-10.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.