Customer Care Manager - Work from home

Position: Customer Care Manager - Work from home

Company: AGCO

Location: Basel, Kanton Basel Landschaft, CH

Job type: Part-time

Seniority: Associate Level

Years of experience: 5

Personality traits: Resourceful, hardworking

Soft skills: Critical thinking, time management

Benefits: Disability insurance, Vision insurance, Relocation allowance

Working environment: Continuously learn and adapt to stay ahead in a rapidly changing world.

Deadline to apply: 2024-07-04

Equal opportunity statement: AGCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description:

AGCO is seeking a Customer Care Manager to work from home in Basel, CH. As a Customer Care Manager, you will be responsible for managing and coordinating the customer care team to provide excellent customer service and support.

Responsibilities: 1. Manage and oversee the customer care team to ensure exceptional service delivery. 2. Build and maintain strong relationships with customers to enhance customer satisfaction and loyalty. 3. Handle customer inquiries, complaints, and issues in a timely and professional manner. 4. Monitor and analyze customer care metrics to identify areas for improvement and implement solutions. 5. Develop and implement training programs for the customer care team to enhance their skills and knowledge. 6. Collaborate with other departments to address customer needs and provide solutions. 7. Stay up-to-date with industry trends and best practices in customer care to continuously improve service delivery. 8. Support the development and implementation of customer care strategies to drive business growth and customer retention.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 5 years of experience in customer care or related field. 3. Proven track record of successfully managing customer care teams and delivering high-quality service. 4. Excellent communication and interpersonal skills. 5. Strong problem-solving and conflict resolution abilities. 6. Ability to work independently and in a team environment. 7. Proficiency in Microsoft Office and customer service software. 8. Availability to work part-time hours from a home office.

If you are a resourceful and hardworking individual with a passion for providing exceptional customer service, we encourage you to apply for the Customer Care Manager position at AGCO. We offer a competitive salary, benefits package, and the opportunity to work in a dynamic and supportive work environment. Apply now and join our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.