Customer Care Manager - Work from home

Job Description:

We are looking for a highly motivated and adaptable Customer Care Manager to join our team at Fannie Mae. As a Customer Care Manager, you will be responsible for managing a team of customer service representatives who work remotely from home. This is a part-time position at a mid-to-senior level, requiring at least 8 years of experience in a similar role.

Responsibilities: - Manage and lead a team of remote customer service representatives - Develop and implement customer care strategies to meet and exceed customer satisfaction goals - Monitor team performance, provide feedback and coaching as needed - Handle escalated customer inquiries and resolve issues in a timely and efficient manner - Analyze customer data and feedback to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer care

Requirements: - Bachelor's degree in business or a related field - At least 8 years of experience in customer care or a related field - Strong decision-making and communication skills - Ability to work independently and as part of a team - Highly adaptable and motivated to succeed in a fast-paced environment

Personality Traits: - Adaptable - Motivated

Soft Skills: - Decision-making - Communication

Benefits: - Vision insurance - Free food - Remote work flexibility

Working Environment: Our working environment is flexible and adapts to change with speed and efficiency. We believe in empowering our employees to achieve their full potential while maintaining a healthy work-life balance.

Equal Opportunity Statement: Fannie Mae is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.