Remote Customer Care Officer

Job Description:

Gilead Sciences is seeking a passionate and dedicated Remote Customer Care Officer to join our team based in Geneva, Kanton Genf, Switzerland. This part-time position is perfect for entry-level professionals looking to gain valuable experience in customer care within the pharmaceutical industry.

Responsibilities: - Provide excellent customer service via phone, email, and chat to address inquiries and resolve issues in a timely and professional manner - Manage and prioritize customer communication effectively to ensure a high level of customer satisfaction - Collaborate with internal teams to escalate complex issues and provide feedback on customer preferences and trends - Utilize creative problem-solving skills to address unique customer situations and recommend appropriate solutions - Maintain accurate records of customer interactions and follow up as needed to ensure resolution

Requirements: - Bachelor's degree in a related field - 1 year of experience in customer service or a related role - Strong people management skills and the ability to effectively communicate with diverse stakeholders - Creativity and a proactive attitude towards problem-solving - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer relationship management systems

Benefits: - Relocation allowance for eligible candidates - Company-issued equipment for remote work - Training and professional development opportunities to enhance skills and advance career growth

Working Environment: At Gilead Sciences, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a growth mindset to tackle challenges and achieve meaningful results.

Equal Opportunity Statement: Gilead Sciences is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected class. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: May 8, 2024

Don't miss this opportunity to join a leading pharmaceutical company and make a difference in the lives of patients worldwide. Apply now to become a part of the Gilead Sciences team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.