Customer Care Officer

Job Description:

Big Lots is seeking a dynamic and customer-oriented individual to join our team as a part-time Customer Care Officer in Basel, Kanton Basel Landschaft, CH. This entry-level position requires at least 1 year of experience in a customer service role. The ideal candidate will be resilient, energetic, possess strong people management skills, and demonstrate a high level of adaptability.

Responsibilities: - Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner - Manage customer accounts and ensure accurate and efficient handling of customer information - Coordinate with other departments to address customer needs and concerns - Monitor customer feedback and trends to identify opportunities for improvement - Contribute to the development of customer care strategies and initiatives - Maintain a positive and empathetic attitude towards customers at all times

Requirements: - 1 year of experience in a customer service role - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong problem-solving abilities and attention to detail - Proficiency in MS Office and customer relationship management software - Resilient, energetic, and able to adapt to changing circumstances - People management skills and the ability to work effectively in a team environment

Benefits: - Relocation allowance for eligible candidates - Paid Time Off (PTO) for work-life balance - Parental leave for eligible employees - Opportunity to work in a dynamic and inclusive environment that embraces and navigates change seamlessly

Equal Opportunity Statement: Big Lots is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from qualified individuals regardless of race, gender, sexual orientation, age, disability, or any other status protected by applicable laws.

Deadline to apply: 2024-05-22

Join Big Lots as a Customer Care Officer and be part of a team that values customer satisfaction and delivers outstanding service every day. Apply now and start your career with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.