Customer Care Representative

Job Description:

As a Customer Care Representative at Starwood Hotels & Resorts in Zurich, Kanton Zurich, CH, you will be responsible for providing exceptional customer service to our guests. Your primary role will be to assist guests with inquiries, reservations, and any issues they may encounter during their stay at our hotel. You will work closely with other team members to ensure a seamless and memorable experience for all guests.

Responsibilities: - Answering phone calls and responding to emails from guests - Assisting guests with reservations, cancellations, and modifications - Resolving guest complaints and issues in a timely and professional manner - Providing recommendations for local attractions, restaurants, and events - Collaborating with other departments to ensure guest satisfaction - Maintaining accurate records of guest interactions and feedback

Requirements: - 1 year of experience in customer service or a related field - Dedicated and adaptable personality traits - Emotional intelligence and strong people management skills - Excellent communication and problem-solving abilities - Ability to work well in a fast-paced environment - Must be fluent in English and German (additional languages are a plus)

Benefits: - Disability insurance - Travel opportunities - Remote work flexibility

Working Environment: Joining Starwood Hotels & Resorts means being part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a team of dedicated professionals who are committed to providing the highest level of customer care.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Starwood Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.