Remote Customer Care Representative

Job Description:

Ashland is seeking a motivated and resourceful Remote Customer Care Representative to join our team in Bern, Kanton Bern, CH. As a part-time Associate Level position, this role requires a minimum of 2 years of experience in customer service. The ideal candidate will possess strong analytical skills, have a collaborative mindset for teamwork, and exhibit excellent communication abilities.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide accurate information and solutions to customer issues, escalating as necessary. 3. Maintain customer records and update databases with relevant information. 4. Collaborate with internal teams to effectively resolve customer concerns and ensure customer satisfaction. 5. Assist with order processing, shipment tracking, and product information. 6. Identify potential upsell opportunities and promote company products and services. 7. Adhere to company policies and procedures to uphold service standards and customer experience.

Requirements: 1. 2+ years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong analytical and problem-solving abilities. 4. Ability to work effectively in a remote environment and manage time efficiently. 5. Proficiency in using CRM software and other customer service tools. 6. High school diploma or equivalent. 7. Motivated and resourceful personality traits. 8. Teamwork skills to collaborate effectively with colleagues.

Benefits: 1. Company-provided equipment for remote work. 2. Free accommodation in Bern for the duration of employment. 3. Visa sponsorship for eligible candidates.

Working Environment: At Ashland, we prioritize building strong relationships with colleagues, clients, and partners. Our team values collaboration, innovation, and customer satisfaction. As a Remote Customer Care Representative, you will have the opportunity to work with a diverse group of individuals and contribute to our success.

Equal Opportunity Statement: Ashland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.