Customer Care Representative

Job Description:

Straumann Holding AG is seeking a part-time Customer Care Representative to join our team in Geneva, Kanton Genf, CH. As an entry-level position, we are looking for someone with at least 1 year of experience in customer service. The ideal candidate will be resilient, motivated, and possess strong project management and leadership skills.

Responsibilities: - Provide exceptional customer service through various channels including phone, email, and chat - Manage customer inquiries, complaints, and feedback in a timely and professional manner - Collaborate with other departments to resolve customer issues and ensure satisfaction - Maintain accurate customer records and documentation - Monitor customer satisfaction levels and identify areas for improvement - Contribute to the development and implementation of customer care strategies - Assist with handling customer escalations as needed

Requirements: - High school diploma or equivalent - 1 year of experience in customer service - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced and dynamic environment - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team

Benefits: - Paid Time Off (PTO) - Visa sponsorship for qualified candidates - Travel & spending expenses covered for work-related travel - Opportunities for career growth and advancement within the company

Working Environment: Our team at Straumann Holding AG is dedicated to understanding and exceeding customer expectations. We strive to create a supportive and collaborative work environment where every team member has the opportunity to make a meaningful impact.

Deadline to Apply: Please submit your application by July 7, 2024.

Equal Opportunity Statement: Straumann Holding AG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.