Customer Care Specialist

Job Description:

We are seeking a dedicated Customer Care Specialist to join our team at Hormel Foods in Geneva, Switzerland. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and issues are resolved in a timely and professional manner. This is a part-time entry-level position, perfect for individuals looking to kick-start their career in customer service.

Responsibilities: - Handle customer inquiries via phone, email, and live chat in a timely and professional manner - Resolve customer complaints and issues, escalating to the appropriate team members when necessary - Provide product information and recommendations to customers - Process orders and returns accurately and efficiently - Maintain customer records and update information as needed - Work closely with other departments to ensure customer satisfaction - Assist with special projects and initiatives as assigned

Requirements: - Strong communication and interpersonal skills - Confident and hardworking attitude - Ability to think creatively and strategically - Excellent problem-solving skills - Proficiency in Microsoft Office and CRM software - Ability to work well under pressure and meet deadlines - Fluent in English and French, additional languages a plus - Must be eligible to work in Switzerland

Benefits: - Paid overtime - Training and professional development opportunities - Visa sponsorship for eligible candidates

Working Environment: At Hormel Foods, we value diversity and inclusion in the workplace. We promote equality and fairness for all employees, creating a supportive and empowering environment for our team members to thrive.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Hormel Foods is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.