Customer Care Specialist

Job Description

Kraft Heinz is seeking a part-time Customer Care Specialist to join our team in Geneva, Switzerland. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer care or related role. We are looking for a confident and hardworking individual who excels in planning and strategic thinking.

Responsibilities: - Handle customer inquiries and resolve issues in a timely and professional manner - Provide information about products and services to customers - Process orders and returns accurately - Monitor customer accounts and maintain customer records - Collaborate with other departments to ensure customer satisfaction - Identify opportunities for improvement in customer care processes - Participate in training and development programs to enhance skills and knowledge

Requirements: - 2+ years of experience in customer care or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Fluency in English and German (additional languages are a plus)

Benefits: - Company transportation - Retirement plan - Company equipment for work purposes

Working Environment: At Kraft Heinz, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and a strong work ethic. We provide opportunities for growth and development in a dynamic and supportive work environment.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Kraft Heinz is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. We are committed to creating an inclusive and welcoming environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.