Customer Care Specialist - Work from home

Job Description:

Alcoa is seeking a Customer Care Specialist to join our team in Zurich, Kanton Zurich, CH. This is a part-time position at the Associate level, requiring a minimum of 4 years of experience in customer service.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a professional and timely manner - Provide accurate information about products and services to customers - Process orders, returns, and exchanges efficiently - Resolve customer complaints and issues with a focus on customer satisfaction - Collaborate with other departments to ensure customer needs are met - Maintain a positive and empathetic attitude towards customers at all times - Utilize CRM software to track customer interactions and follow up as needed

Requirements: - Confident and driven personality - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Proven track record of innovation and leadership in a customer service role - Familiarity with CRM systems and customer service best practices - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Travel opportunities for top-performing employees - Company transportation for select events and meetings - Joining bonus for new hires - Opportunity to build strong relationships with colleagues, clients, and partners

Equal Opportunity Statement: Alcoa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. We strive to create a diverse and inclusive work environment where all employees feel valued and respected.

If you meet the requirements and are interested in joining our team as a Customer Care Specialist, please apply by the deadline of April 17, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.