Customer Care Specialist - Work from home

Job Description: Booz Allen Hamilton Holding is seeking a dedicated Customer Care Specialist to join our team on a part-time, work-from-home basis in Lausanne, Vaud, CH. This position is ideal for individuals looking to gain entry-level experience in customer service and support. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner - Assist customers with product information, orders, and account management - Resolve customer complaints and issues effectively and efficiently - Maintain a high level of customer satisfaction through excellent service - Escalate complex issues to the appropriate team member or supervisor as needed - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Collaborate with team members to improve overall customer experience

Requirements: - 1 year of experience in customer service or a related field - Energetic and hardworking personality - Excellent presentation and communication skills - Strong analytical skills to identify and solve customer problems - Ability to work independently and as part of a team - High school diploma or equivalent required

Benefits: - Disability insurance - Gym membership - Vision insurance

Working Environment: At Booz Allen Hamilton Holding, we believe in giving back to the community through corporate social responsibility initiatives. Our team members have the opportunity to participate in various community service projects and initiatives to make a positive impact outside of the workplace.

Deadline to Apply: 2024-06-07

Equal Opportunity Statement: Booz Allen Hamilton Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.