Customer Service Assistant

Job Description:

Genesis Healthcare is seeking a part-time Customer Service Assistant to join our team in Zurich, CH. This entry-level position requires at least 1 year of experience in a customer service role. The ideal candidate will be driven, dedicated, possess project management skills, and have a high level of emotional intelligence.

Responsibilities: 1. Provide exceptional customer service to clients through various channels such as phone, email, and in-person interactions. 2. Assist customers with inquiries, issues, and complaints in a timely and professional manner. 3. Maintain accurate and up-to-date customer records in the company database. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Assist with special projects and initiatives as needed. 6. Communicate effectively with customers and team members to ensure a positive working relationship.

Requirements: 1. High school diploma or equivalent. 2. 1 year of experience in a customer service role. 3. Strong project management skills. 4. Excellent emotional intelligence and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Excellent communication skills, both verbal and written. 7. Proficiency in Microsoft Office Suite. 8. Ability to prioritize and multitask effectively.

Benefits: 1. Vision insurance. 2. Free accommodation. 3. Paid Time Off (PTO).

Working Environment: At Genesis Healthcare, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing the best possible customer service experience and is committed to continuous improvement.

Equal Opportunity Statement: Genesis Healthcare is an equal opportunity employer. We value diversity and inclusion in our workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.