Customer Service Assistant

Job Description:

We are looking for a motivated and dedicated Customer Service Assistant to join our team at WESCO International in Zurich, Kanton Zurich, CH. As a part-time Associate Level role, the Customer Service Assistant will be responsible for providing exceptional customer service and support to clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner - Process customer orders, returns, and exchanges accurately and efficiently - Resolve customer complaints and issues by investigating and finding solutions in a timely manner - Provide product information and recommendations to customers to assist them in making informed purchase decisions - Collaborate with sales and marketing teams to ensure customer satisfaction and retention - Assist with data entry and maintaining customer records in the company database - Handle administrative tasks as needed to support the customer service team

Requirements: - 3 years of experience in a customer service role or related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and a dedication to meeting customer needs - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Presentation skills and attention to detail are essential - Fluent in English; additional languages are a plus

Personality traits: dedicated, driven Soft skills: presentation, problem-solving

Benefits: - Training & professional development opportunities - Company equipment provided for work - Remote work flexibility - Competitive compensation package

Working environment: Join a company that transcends borders, promoting collaboration on a global scale. At WESCO International, you will have the opportunity to work with a diverse team of professionals and expand your skills in a dynamic and inclusive environment.

Equal Opportunity Statement: WESCO International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.