Customer Service Assistant

Job Description:

We are looking for a dedicated Customer Service Assistant to join our team at Humana in Basel. As a Customer Service Assistant, you will play a crucial role in providing excellent customer service to our clients. This is a part-time entry-level position ideal for individuals who are independent, hardworking, and eager to learn.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, orders, returns, and general inquiries - Resolve customer complaints and issues with empathy and efficiency - Conduct research to find solutions to customer problems - Collaborate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge to provide accurate information to customers

Requirements: - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Excellent problem-solving skills - Proficiency in Microsoft Office and customer service software - Willingness to learn and develop new skills - Fluency in English and German is preferred

Benefits: - Visa sponsorship for eligible candidates - Free food in the office - Gym membership allowance - Opportunities for growth and advancement within the company

Working Environment: At Humana, we pride ourselves on creating a flexible work environment that adapts to change with speed and efficiency. We value teamwork, collaboration, and creativity, and we are committed to fostering a positive and inclusive workplace for all our employees.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Humana is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.