Customer Service Associate

Job Description:

As a Customer Service Associate at Molina Healthcare, your primary responsibility will be to provide exceptional customer service to our clients. You will be the first point of contact for customers seeking assistance with their healthcare benefits, claims, or any other inquiries they may have. Your daily tasks will involve answering phone calls, responding to emails, and addressing customer concerns in a timely and professional manner.

Responsibilities: 1. Handle incoming customer inquiries and resolve issues efficiently. 2. Provide accurate information about healthcare plans, coverage, and benefits. 3. Assist customers with claims processing and payment inquiries. 4. Document customer interactions and maintain accurate records. 5. Collaborate with team members to ensure seamless customer service. 6. Identify opportunities for improvement in customer satisfaction and service delivery. 7. Keep up-to-date with company policies, procedures, and industry trends. 8. Adhere to all compliance and regulatory guidelines.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication and interpersonal skills. 3. Strong analytical and problem-solving abilities. 4. Ability to work independently and as part of a team. 5. Motivated and passionate about delivering exceptional customer service. 6. Previous customer service experience is a plus, but not required. 7. Must be detail-oriented and organized. 8. Proficiency in using Microsoft Office and customer service software.

Benefits: 1. Company-provided equipment for remote work. 2. Opportunities for travel to company events and conferences. 3. Medical coverage for employees and their families.

Working Environment: At Molina Healthcare, we value building strong connections and treating our colleagues like an extended family. You will be part of a supportive team that fosters collaboration and personal growth. Our goal is to create a positive work environment where everyone feels valued and appreciated.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.