Remote Customer Service Associate

Job Description:

iHeartMedia is seeking a Remote Customer Service Associate to join our team in Basel, Kanton Basel Landschaft, CH. This part-time entry-level position is perfect for individuals who are passionate and adaptable, with a strong focus on innovation and attention to detail. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients and customers, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer issues and complaints with empathy and patience - Providing product information and guidance to customers - Processing orders, returns, and exchanges accurately - Maintaining customer records and updating information as needed - Collaborating with team members to improve overall customer experience - Adhering to company policies and procedures at all times

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a customer-centric mindset - Ability to multitask and prioritize workload effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent - Ability to work remotely with a reliable internet connection

Benefits: - Gym membership - Paid sick leave - Disability insurance

Working Environment: At iHeartMedia, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work in a dynamic and innovative environment where your contributions will be valued and recognized.

Equal Opportunity Statement: iHeartMedia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply today and join our team!

Deadline to Apply: July 3, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.