Customer Service Manager

Job Description:

Tractor Supply is seeking a dynamic and experienced Customer Service Manager to join our team in Basel, Kanton Basel Landschaft, CH. As a part-time Associate Level position, the Customer Service Manager will be responsible for leading and overseeing the customer service team to ensure the highest level of customer satisfaction. The ideal candidate will have at least 5 years of experience in a customer service role and possess a strong customer-centric mindset.

Responsibilities: 1. Manage and lead the customer service team to deliver exceptional service to all customers. 2. Develop and implement customer service policies, procedures, and standards. 3. Monitor and analyze customer feedback to identify areas for improvement. 4. Train and coach team members to enhance their customer service skills. 5. Handle escalated customer inquiries and complaints in a professional and timely manner. 6. Collaborate with other departments to ensure a seamless customer experience. 7. Conduct regular performance evaluations and provide feedback to team members. 8. Develop strategies to increase customer retention and loyalty. 9. Maintain accurate records of customer interactions and transactions. 10. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. Energetic and reliable with a positive attitude. 2. Strong leadership and strategic planning skills. 3. Excellent communication and interpersonal abilities. 4. Proven track record of delivering high-quality customer service. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and customer service software. 7. Bachelor's degree in Business Administration or related field preferred.

Benefits: 1. Paid Time Off (PTO) 2. Parental leave 3. Paid overtime

Working Environment: At Tractor Supply, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and inclusive work environment where all team members can thrive and succeed.

Deadline to Apply: Interested candidates should submit their application by May 18, 2024.

Equal Opportunity Statement: Tractor Supply is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.