Customer Service Manager

Job Description:

Essendant is seeking a part-time Customer Service Manager to join our team in Lausanne, Vaud, CH. As an Associate Level position, we are looking for a candidate with a minimum of 5 years of experience in customer service. The ideal candidate will be hardworking, motivated, and possess excellent communication and problem-solving skills.

Responsibilities: - Manage a team of customer service representatives to ensure exceptional service delivery - Develop and implement customer service policies and procedures - Monitor customer service metrics and strive to continuously improve satisfaction levels - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments to resolve customer issues and improve overall customer experience - Conduct performance evaluations and provide feedback to team members - Work closely with the sales team to ensure seamless communication and support for customers

Requirements: - 5+ years of experience in customer service - Proven leadership skills and experience managing a team - Strong communication and problem-solving abilities - Ability to work independently and in a team environment - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid Time Off (PTO) - Company equipment - Company transportation

Working Environment: At Essendant, we encourage a spirit of exploration and taking calculated risks for growth. Our team members are empowered to think creatively and strive for excellence in all aspects of their work. We foster a collaborative and supportive environment where employees can reach their full potential.

Equal Opportunity Statement: Essendant is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, gender, sexual orientation, age, disability, or any other characteristic protected by law.

Deadline to Apply: 2024-05-15

Join the Essendant team today and be a part of a dynamic and innovative company committed to delivering superior customer service. Apply now to embark on a rewarding career in customer service management.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.