Customer Service Manager

Job Description:

We are seeking a highly experienced and motivated Customer Service Manager to join our team at Clorox in Zurich, Switzerland. As a Mid-to-Senior level professional with at least 8 years of experience in customer service, you will be responsible for leading our customer service department and ensuring the highest level of satisfaction for our customers.

Responsibilities: - Develop and implement customer service policies and procedures - Lead the customer service team in providing exceptional support to customers - Monitor and analyze customer feedback to improve service quality - Resolve escalated customer issues and complaints in a timely and effective manner - Collaborate with other departments to ensure a seamless customer experience - Develop and maintain strong relationships with key customers - Identify opportunities for process improvement and implement strategies to enhance customer satisfaction - Train and mentor customer service representatives to provide excellent service - Monitor performance metrics and prepare reports for management

Requirements: - Bachelor's degree in business administration or related field - 8+ years of experience in customer service, with at least 3 years in a managerial role - Strong leadership and decision-making skills - Excellent communication and interpersonal abilities - Driven and independent personality traits - Ability to work in a fast-paced environment and meet deadlines - Knowledge of CRM systems and customer service best practices

Benefits: - Retirement plan - Vision insurance - Free food

Working Environment: At Clorox, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch customer service and ensuring customer satisfaction is our top priority.

Equal Opportunity Statement: Clorox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.