Customer Service Manager - Work from home

Job Description:

Crown Holdings, a leading global manufacturer of packaging products, is seeking a part-time Customer Service Manager to join our team working from home in Zurich, Switzerland. As a Customer Service Manager, you will be responsible for ensuring exceptional customer service and satisfaction, building strong relationships with clients, and effectively managing a team of customer service representatives.

Responsibilities: - Manage and oversee the daily operations of the customer service department - Develop and implement strategies to improve customer satisfaction and retention - Train, mentor, and provide guidance to customer service representatives - Handle escalated customer inquiries and complaints in a professional and timely manner - Monitor and analyze key performance indicators to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - 5 years of experience in a customer service management role - Strong communication and interpersonal skills - Adaptable and able to work effectively in a remote environment - Hardworking and dedicated to providing excellent customer service - Proficient in negotiation and critical thinking - Experience with CRM software and other customer service tools

Benefits: - Relocation allowance for eligible candidates - Visa sponsorship for candidates requiring a work permit - Opportunities for training and professional development - Competitive salary and benefits package

Equal Opportunity Statement: Crown Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

If you have a passion for customer service and meet the qualifications outlined above, we encourage you to apply for the Customer Service Manager position at Crown Holdings. The deadline to apply is May 6, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.