Customer Service Manager - Work from home

Job Description:

Bristol-Myers Squibb is seeking a part-time Customer Service Manager to work from home in Lausanne, Vaud, CH. As a mid-to-senior level professional with at least 7 years of experience in customer service, the successful candidate will be responsible for managing a team of customer service representatives and ensuring exceptional service delivery to our clients.

Responsibilities: - Manage and lead a team of customer service representatives, providing training, coaching, and performance evaluations - Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction - Monitor and analyze customer service metrics and KPIs to identify areas for improvement and implement corrective actions - Handle escalated customer complaints and provide resolutions in a timely and professional manner - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in business or related field - Proven experience as a customer service manager or similar role - Strong leadership and communication skills - Excellent problem-solving and decision-making abilities - Confident and motivated personality traits - Creativity and negotiation skills - Ability to work independently and remotely - Proficiency in MS Office and customer service software

Benefits: - Gym membership - Travel opportunities - Dental insurance

Working Environment: At Bristol-Myers Squibb, we uphold the highest standards of ethical conduct and integrity. We value diversity and inclusivity in our workforce, and we promote a culture of respect and collaboration.

Deadline to apply: 2024-06-23

Equal Opportunity Statement: Bristol-Myers Squibb is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free from discrimination and harassment, and we ensure equal employment opportunities for all qualified applicants and employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.