Remote Customer Service Officer

Job Description:

We are looking for a motivated Remote Customer Service Officer to join our team at Symantec in Lausanne, Vaud, Switzerland. As a part-time Entry Level position, you will be responsible for providing excellent customer service to our clients through various channels such as phone, email, and chat.

Responsibilities: 1. Respond to customer inquiries and provide timely and accurate solutions. 2. Assist customers with product information, troubleshooting, and technical support. 3. Handle customer complaints and ensure a positive resolution. 4. Collaborate with other team members to improve overall customer satisfaction. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies. 7. Report any trends or issues to the Customer Service Manager.

Requirements: 1. 1 year of experience in a customer service role. 2. Driven and confident personality traits. 3. Strong problem-solving skills. 4. Ability to work well in a team. 5. Good communication skills. 6. Fluent in English and French. 7. Must have access to a quiet workspace and reliable internet connection. 8. Must be available to work evenings and weekends as needed.

Benefits: 1. Company equipment provided. 2. Paid sick leave. 3. Medical coverage. 4. Opportunity to be part of a company that pioneers change in the industry.

Equal Opportunity Statement: Symantec is an equal opportunity employer and is committed to creating a diverse, inclusive, and welcoming workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-07

Join our team at Symantec and make a difference in the world of customer service! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.