Remote Customer Service Officer

Job Description:

Avnet is seeking a Remote Customer Service Officer to join our team in Geneva, Kanton Genf. As a part-time entry-level position, the Remote Customer Service Officer will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner. This role requires a high level of independence and adaptability, as well as strong problem-solving and negotiation skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and concerns efficiently and effectively - Collaborate with other team members to ensure excellent customer service delivery - Maintain accurate records of customer interactions and transactions - Identify opportunities to improve customer service processes and procedures - Stay up-to-date on product knowledge and company policies

Requirements: - Strong communication skills and the ability to interact with customers in a friendly and professional manner - Ability to work independently and make decisions autonomously - Excellent problem-solving and negotiation skills - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent qualification - Previous customer service experience is a plus but not required

Benefits: - Gym membership - Profit sharing - Company-provided equipment for remote work

Working Environment: At Avnet, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. Our remote team members are encouraged to contribute their unique perspectives and ideas to help us achieve our goals.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: Avnet is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.