Customer Service Officer

Job Description:

CenturyLink is seeking a passionate and resilient Customer Service Officer to join our team in Basel, Kanton Basel Landschaft, CH. As an Entry Level position, we welcome individuals with 0 years of experience who are looking to kickstart their career in customer service.

Responsibilities: 1. Provide top-notch customer service via phone, email, and in person interactions. 2. Resolve customer inquiries and issues in a timely and effective manner. 3. Process customer orders and returns accurately. 4. Identify opportunities to upsell and cross-sell products and services. 5. Collaborate with other departments to ensure customer satisfaction. 6. Maintain a positive and professional attitude at all times.

Requirements: 1. Strong communication and negotiation skills. 2. Ability to lead and motivate a team. 3. Excellent problem-solving abilities. 4. Detail-oriented and organized. 5. Proficient in using customer service software and CRM systems.

Personality traits: passionate, resilient Soft skills: negotiation, leadership

Benefits: - Parental leave - Travel opportunities - Training & professional development

Working environment: At CenturyLink, we believe in injecting a sense of joy and vibrancy into the work environment. We foster a culture of collaboration, communication, and growth where every team member is valued and supported.

Equal Opportunity Statement: CenturyLink is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-05-15

Join our team and embark on a rewarding career in customer service with CenturyLink!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.