Customer Service Officer

Job Description:

Salesforce.com is seeking a hardworking and reliable Customer Service Officer to join our team in Zurich, Kanton Zurich, CH on a part-time basis. As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to our clients. This role is at the Associate Level and requires a minimum of 4 years of experience in a customer service or related field.

Responsibilities: - Manage and respond to customer inquiries and issues promptly and professionally - Provide technical support and troubleshooting for customer accounts - Maintain accurate records of customer interactions and transactions - Work closely with other departments to resolve customer issues and improve overall customer experience - Identify and implement process improvements to streamline customer service operations - Assist in training and mentoring junior customer service representatives - Collaborate with the sales team to ensure a seamless customer experience from initial contact to post-sale support

Requirements: - 4 years of experience in customer service or a related field - Strong project management and people management skills - Excellent communication and problem-solving abilities - Ability to work efficiently in a fast-paced environment - Proficiency in using customer service software and CRM systems - Bachelor's degree in a relevant field is preferred

Benefits: - Remote work flexibility - Travel and spending expenses covered - Free food provided during working hours

Working Environment: At Salesforce.com, we foster a culture of transparency and open dialogue for effective communication at all levels. We value teamwork, collaboration, and continuous improvement in all aspects of our work.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Salesforce.com is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and strive to provide equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.