Customer Service Officer - Work from home

Job Description:

FirstEnergy, a leading energy company in Zurich, Kanton Zurich, CH, is seeking a dedicated Customer Service Officer to join our team on a part-time basis. As a Customer Service Officer, you will work remotely from home and be responsible for providing exceptional customer service to our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and online chat in a timely and professional manner - Resolving customer issues and complaints effectively and efficiently - Providing product information and assistance to customers - Processing orders and tracking shipments - Collaborating with other departments to ensure customer satisfaction - Maintaining accurate records of customer interactions - Identifying and escalating any customer issues to management as needed

Requirements: - 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Passionate and reliable individual with a customer-centric mindset - Team player with the ability to work independently - Creative problem solver with a can-do attitude - Proficient in Microsoft Office and CRM software - Ability to work well under pressure in a fast-paced environment - High school diploma or equivalent required - Bachelor's degree preferred

Benefits: - Visa sponsorship for eligible candidates - Travel and spending expenses covered - Parental leave for new parents - Opportunity for professional growth and development

Working Environment: At FirstEnergy, we are dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive work environment where employees can thrive and make a difference in the lives of our customers.

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 8, 2024

If you meet the requirements and are ready to provide exceptional customer service from the comfort of your own home, apply now to join the FirstEnergy team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.