Customer Service Officer - Work from home

Job Description:

Bobst Group SA is seeking a motivated and experienced Customer Service Officer to join our team on a part-time basis, working from home in Zurich, Kanton Zurich, CH. As an Associate Level position, the successful candidate should have at least 2 years of experience in a similar role.

Responsibilities: - Provide exceptional customer service to clients through various channels such as phone, email, and chat - Manage and resolve customer inquiries and complaints in a professional and timely manner - Process orders, returns, and exchanges accurately and efficiently - Build and maintain strong relationships with customers to ensure customer satisfaction and retention - Collaborate with internal teams to coordinate and expedite customer requests - Identify opportunities for improvement in processes and customer service standards - Assist with special projects and initiatives as needed

Requirements: - Confident and driven personality with a customer-centric mindset - Strong negotiation and project management skills - Excellent communication and interpersonal abilities - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and CRM software - Fluent in English and German (additional languages are a plus)

Benefits: - Relocation allowance for qualified candidates - Free accommodation for remote work - Employee discounts on company products and services

Working Environment: At Bobst Group SA, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and continuous learning to deliver exceptional service to our customers.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Bobst Group SA is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.