Customer Service Representative - Work from home

Job Description:

We are looking for a passionate and adaptable Customer Service Representative to join our team at NCR. This is a remote position, allowing you to work from the comfort of your own home in Lausanne, Vaud, CH. As an Associate Level Customer Service Representative, you will be responsible for providing top-notch customer support to our clients.

Responsibilities: 1. Communicate with customers via phone, email, and chat to resolve their inquiries or issues promptly and accurately. 2. Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions. 3. Keep accurate records of customer interactions and transactions. 4. Provide feedback on the efficiency of the customer service process and suggest improvements. 5. Stay up-to-date on product knowledge and company policies.

Requirements: 1. 3 years of experience in customer service or a related field. 2. Strong communication skills and attention to detail. 3. Ability to work independently and prioritize tasks effectively. 4. Proven track record of problem-solving and delivering innovative solutions. 5. Must be adaptable and able to work in a fast-paced environment. 6. Must uphold the highest standards of ethical conduct and integrity.

Personality Traits: Passionate, adaptable

Soft Skills: Innovation, attention to detail

Benefits: - Employee discounts - Free food - Travel opportunities

Working Environment: At NCR, we uphold the highest standards of ethical conduct and integrity. We strive to create a supportive and inclusive working environment where all employees feel valued and appreciated.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: NCR is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.