Customer Service Specialist

As a Customer Service Specialist at Liberty Interactive, located in Zurich, Kanton Zurich, CH, you will be responsible for providing exceptional customer service to our clients. This is a part-time, entry-level position with a requirement of at least 1 year of experience in a customer service role.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner 2. Resolving customer complaints and issues with a focus on customer satisfaction 3. Providing product information and assistance with placing orders 4. Processing returns and exchanges according to company policies 5. Collaborating with the sales team to ensure a seamless customer experience 6. Keeping accurate records of customer interactions and transactions 7. Staying up-to-date on product knowledge and company policies 8. Identifying and implementing process improvements to enhance the customer service experience

Requirements: 1. Energetic and passionate about providing excellent customer service 2. Strong communication skills, both written and verbal 3. Ability to think innovatively and problem-solve in a fast-paced environment 4. Excellent time management and organizational skills 5. Proficiency in Microsoft Office and CRM systems 6. Ability to work independently and as part of a team

Benefits: 1. Life insurance coverage 2. Free accommodation for employees who need to relocate 3. Remote work flexibility for a better work-life balance

Working Environment: At Liberty Interactive, we empower our employees to take ownership of their work and make impactful decisions. We believe in fostering a collaborative and inclusive work environment where every voice is heard and valued.

Equal Opportunity Statement: Liberty Interactive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and respected.

Deadline to apply: May 11, 2024. Apply now to join our dynamic team and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.