Customer Service Specialist

Job Description:

Xcel Energy is seeking a passionate and driven Customer Service Specialist to join our team in Geneva, Kanton Genf, CH. As an Associate Level position, this part-time role requires at least 2 years of experience in customer service.

Responsibilities: 1. Handle customer inquiries and provide excellent service via phone, email, and in-person interactions. 2. Resolve customer complaints in a professional and timely manner. 3. Assist customers with billing questions and account inquiries. 4. Process service requests, account changes, and payments accurately. 5. Promote company products and services to customers. 6. Collaborate with other departments to address customer needs and concerns. 7. Maintain detailed records of customer interactions and transactions.

Requirements: 1. 2+ years of experience in customer service. 2. Strong persuasion skills and emotional intelligence. 3. Excellent communication and problem-solving abilities. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Proficiency in Microsoft Office and customer service software. 6. High school diploma or equivalent required.

Benefits: - Paid sick leave - Profit sharing - Company transportation

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

Join our team and be part of a company that leads the industry through cutting-edge ideas and solutions. Apply by June 1, 2024, to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.