Remote Customer Service Specialist

Job Description:

WESCO International is seeking a passionate and resilient Remote Customer Service Specialist to join our team in Lausanne, Vaud, Switzerland. As an Associate Level position, we are looking for candidates with at least 3 years of experience in customer service.

Responsibilities: - Provide exceptional customer service to clients through various channels such as phone, email, and live chat - Assist customers with inquiries, issues, and product information - Process orders, returns, and exchanges in a timely and efficient manner - Resolve customer complaints and escalate issues when necessary - Coordinate with other departments to ensure customer satisfaction - Utilize strong people management skills to handle difficult situations with tact and professionalism - Analyze customer data to identify trends and opportunities for improvement - Collaborate with the sales team to support customer retention and growth

Requirements: - Bachelor's degree in Business Administration or related field preferred - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Experience using CRM systems and other customer service software - Proficiency in Microsoft Office Suite - Passion for providing excellent customer service - Resilient mindset to handle challenging situations - Strong analytical skills to interpret customer data

Benefits: - Vision insurance - Profit sharing - Travel and spending expenses reimbursement

Working Environment: At WESCO International, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a drive for success. Join us in a dynamic and collaborative work environment where your skills and ideas are valued.

Equal Opportunity Statement: WESCO International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences. Apply today to join our team!

Deadline to apply: 2024-07-04

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.