Remote Customer Service Specialist

Job Description:

We are seeking a Remote Customer Service Specialist to join our team at Tesoro in Basel, Kanton Basel Landschaft, Switzerland. As a part-time position with an entry-level seniority, this role is perfect for individuals with at least 1 year of experience in customer service and a passion for supporting customers remotely.

Responsibilities: - Handling incoming customer inquiries via phone, email, and chat in a professional and timely manner - Resolving customer issues and complaints to ensure customer satisfaction - Providing product information and technical support to customers - Processing orders, returns, and exchanges accurately - Maintaining customer records and updating databases with relevant information - Working closely with other departments to escalate and resolve complex customer issues

Requirements: - Resilient and hardworking personality traits - Strong negotiation and problem-solving skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Proficiency in using customer service software and tools - Fluency in multiple languages is a plus - Must have a reliable internet connection and a quiet workspace at home

Benefits: - Relocation allowance for eligible candidates - Company transportation for on-site meetings and events - Company-provided equipment for remote work - Opportunities for growth and career advancement within the company

Working Environment: At Tesoro, we are committed to environmental responsibility and sustainable practices. Our team members are encouraged to support these initiatives and contribute to our efforts to create a greener future.

Equal Opportunity Statement: Tesoro is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: June 29, 2024

If you meet the requirements outlined above and are interested in joining our team at Tesoro, please submit your application by the deadline listed. We look forward to reviewing your qualifications and potentially welcoming you aboard as our newest Remote Customer Service Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.