Customer Service Specialist - Work from home

Job Description:

AES is seeking a motivated Customer Service Specialist to join our team and work from home in Bern, Kanton Bern, CH. This is a part-time position at an Associate Level, requiring a minimum of 4 years of experience in customer service. The ideal candidate will possess energetic and reliable personality traits, along with strong soft skills in creativity and communication.

Responsibilities: 1. Manage customer inquiries via phone, email, and online chat in a professional and timely manner. 2. Provide product information, troubleshoot issues, and resolve customer concerns. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with internal teams to escalate complex issues and ensure customer satisfaction. 5. Maintain up-to-date knowledge of company products and services to address customer needs effectively. 6. Collect and report customer feedback to improve overall customer experience. 7. Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Ability to think creatively and problem-solve effectively. 4. Proficient in Microsoft Office and CRM software. 5. Detail-oriented with excellent organizational skills. 6. Ability to work independently and collaborate with a remote team. 7. High-speed internet connection and a dedicated workspace at home. 8. Fluency in English and German is preferred.

Benefits: 1. Paid overtime for additional hours worked beyond the part-time schedule. 2. Visa sponsorship for eligible candidates. 3. Company transportation for occasional in-person meetings or training sessions.

Working Environment: At AES, we cultivate a sense of ownership and responsibility at every level. Our team members are empowered to make decisions and drive results, while embracing a collaborative and supportive culture.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: AES is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.