Customer Service Specialist - Work from home

Job Description:

Fannie Mae, a leading financial services company, is seeking a motivated Customer Service Specialist to work from home in Lausanne, Vaud, CH. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service. The successful candidate will possess traits such as resourcefulness and confidence, along with soft skills in project management and critical thinking.

Responsibilities: - Providing exceptional customer service via phone, email, and chat - Resolving customer inquiries and issues in a timely and professional manner - Managing customer accounts and processing transactions accurately - Collaborating with other team members to ensure customer satisfaction - Utilizing company software and systems to track customer interactions

Requirements: - High school diploma or equivalent - 1 year of experience in customer service or a related field - Excellent communication skills in both written and verbal form - Proficiency in Microsoft Office and other computer programs - Ability to work independently and meet deadlines - Resourceful and confident attitude - Strong project management and critical thinking skills

Benefits: - Employee discounts - Relocation allowance - Company transportation

Working Environment: At Fannie Mae, we promote equality and fairness for all employees. Our working environment is inclusive, supportive, and focused on professional growth and development.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Fannie Mae is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status in accordance with all applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.