Customer Success Assistant

Job Description:

As a Customer Success Assistant at Estee Lauder in Basel, Switzerland, you will play a crucial role in ensuring the satisfaction and success of our customers. Working at the Associate Level, you will need at least 2 years of experience in a customer-facing role. This part-time position requires a resourceful and resilient individual who possesses strong problem-solving skills and creativity.

Responsibilities: - Serve as the main point of contact for customers, addressing inquiries and resolving issues in a timely and professional manner - Develop and maintain relationships with customers to ensure their continued loyalty and satisfaction - Collaborate with the sales and marketing teams to deliver exceptional customer experiences and meet revenue targets - Monitor customer feedback and identify trends to proactively address potential issues - Assist in the implementation of customer success strategies to maximize retention and upsell opportunities - Maintain accurate records of customer interactions and transactions in the CRM system - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field preferred - 2+ years of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a creative mindset - Proficiency in CRM software and Microsoft Office suite - Ability to work independently and as part of a team - Fluency in English and German is required

Benefits: - Visa sponsorship for eligible candidates - Disability insurance - Dental insurance

Equal Opportunity Statement: Estee Lauder is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Application Deadline: July 3, 2024

Join our team at Estee Lauder and be part of a company that upholds the highest standards of ethical conduct and integrity. Apply now to become a key player in our customer success team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.