Remote Customer Success Assistant

Job Description:

TravelCenters of America is seeking a Remote Customer Success Assistant to join our team in Bern, Kanton Bern, Switzerland. As a part-time Associate Level position, this role will provide crucial support to our customer success team in ensuring customer satisfaction and retention. The ideal candidate will have at least 2 years of experience in a similar role and possess a driven and motivated personality, along with excellent time management and persuasion skills.

Responsibilities: 1. Communicate with customers via phone, email, and chat to address inquiries and provide support. 2. Assist with customer onboarding and training to ensure successful implementation of our products and services. 3. Monitor customer accounts and proactively identify opportunities to improve their experience. 4. Collaborate with cross-functional teams to resolve customer issues and escalate as needed. 5. Analyze customer feedback and data to identify trends and provide recommendations for improvement. 6. Support the customer success team in developing and executing strategic initiatives to drive customer satisfaction and retention.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Strong communication skills and the ability to build rapport with customers. 3. Proficiency in Microsoft Office and CRM software. 4. Experience in a customer-facing role, preferably in a customer success or support capacity. 5. Ability to work independently and prioritize workload effectively. 6. Knowledge of the travel or hospitality industry is a plus.

Benefits: 1. Retirement plan 2. Disability insurance 3. Relocation allowance

Working Environment: As a Remote Customer Success Assistant at TravelCenters of America, you will have the opportunity to leverage data to inform decisions and drive strategic initiatives. We value collaboration, innovation, and a customer-centric approach to business.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: TravelCenters of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.